Refund policy

We offer a 30-day returns policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn, unused, with tags and in its original packaging. You will also need the receipt or another proof of purchase.

To request a return, contact us at info@progin1961.com . Once your return has been approved, please send it to: PROGIN Manufacture du Chocolat SA, Bahnhofstrasse 29, 2502 Biel/Bienne, Switzerland.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your parcel. Items returned without a prior return request will not be accepted.

For any questions about returns, you can always contact us at info@progin1961.com .

Damage and issues
Please inspect your order upon receipt and contact us immediately if an item is faulty, damaged or incorrect, so we can assess and resolve the issue.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a particular item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to obtain the item you want is to return the item you received. Once the return is accepted, you can purchase the new item separately.

European Union – 14-day withdrawal period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving a reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will automatically be made to your original payment method within 10 business days. Please remember that your bank or credit card provider may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@progin1961.com.